What is laser engraving?
Laser engraving is the process of using a laser beam to burn or engrave Text or images on many forms of materials.
How can I send my Photo and Text information to you?
There are three ways to get your photo or diploma/certificate to us.
(1) You can upload your photo at the time of order.
(2) You can E-mail it to us at: Sales@RomartDesign.com
(3) Need to mail us your Photo?
222 N.Verdugo RD
Glendale , CA 91206
Does the quality of the image make a difference in ingraving?
The quality of the engraving greatly determines the final quality of the engraving. Most images are acceptable for engraving, some are not. Images that are faded, very low in detail or has shadow over it will not produce very good engraving result. Usually the higher the detail and the better the contrast the better the results. Images that need minor adjustments will be performed free by our designer with the purchase.
Do Not Resize the images before uploading or e-mailing. The larger the image the better.
What type of files do you accept?
We accept almost all files. But we do recommend JPG, PSD, PNG, BMP and TIFF file formats.
Is there different ways in scanning the image or artwork?
If you're scanning your image we recommend scanning it at 300 DPI on a Grayscale or Color setting. If you need help in scanning a picture or a artwork, please don't hesitate to contact us .
What kind of materials can photos or text be laser engraved on?
We can engrave on most materials including wood, marble, granite, glass, acrylic, leather, fabric and most untreated metals.
What is the usual turn around time for a personalized product?
Our typical turn around time is between 3-7 business days. Rush order service is available for an additional fee.
What happens after I place my order online?
Once your order is received a proof image (.pdf format) is E-mailed within 1-2 business days. Upon your approval of the proof image we usually engrave and ship your personalized item with 48 hrs. Contact Us if you need faster delivery. Will my personalized item be insured during shipping?
We guarantee that your item reaches you in perfect condition. If your personalized item is lost or damaged we will immediately send a replacement at no cost to you.
Do you do photo editing?
Yes. We modify the image per your request for an additional fee of $15. Example. Background removals, Inserting special effects and etc. How do I care for my etchings?
A protecive sealant is applied at completion of your project.
Although granite, marble and other natural stones are considered free of maintenance, these surfaces do require the proper protection, cleaning and maintenance. Stone flooring requires a sealant that should be reapplies as often as twice a year for high traffic areas. Keeping the stone free of dust and dry sandy soil will minimize the scratches and wear patterns that can develop from everyday use.
Use warm water and a clean, non-abrasive cloth, sponge or mop to clean your stone etching. General household cleansers, protectants and polishes are NOT formulated for use on stone and are not recommended by Romart Design. They will do more harm than good. Neutral cleaners specifically recommended for stone surfaces are available and recommended. Please read the labels when purchasing your products.
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